Floor Leader - Retail Sales and Guest Experience

The Buckle, Inc.; Overland Park (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Insurance

401(k) Retirement Plan

Teammate Discount

Paid Time Off

Employee Assistance Program

Performance Bonuses

Job summary

The Buckle, Inc. is seeking a Leader in Training (LIT) and Floor Leader to drive sales, merchandising and daily operations in our retail store. You will work directly with the Store Manager and Leadership Team to develop sales, recruit Teammates and provide strong leadership.

Responsibilities include greeting Guests, assisting with product selection, maintaining store standards, and coaching Team Members to deliver outstanding customer service and a premier shopping experience.

Responsibilities

• Greet Guests with a friendly, engaging attitude and provide legendary service to each Guest
• Answer questions regarding the store and its merchandise
• Recommend, locate, and help obtain merchandise based on Guest needs
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product knowledge and sales education to Teammates and Guests
• Maintain knowledge of current sales, promotions, and exchange policies
• Achieve personal sales-per-hour, average sales and net sales goals set by Store Management
• Provide legendary service across Front 5, sales floor, fitting rooms and register area
• Understand exchange and return procedures and convey them to Guests
• Lead by example with high showmanship and customer attentiveness
• Recruit and develop Teammates to meet Buckle standards and loyalty programs
• Demonstrate leadership actions and maintain standards when Managers are not present
• Maintain a clean, organized, and shoppable store aligning with Buckle’s mission

Skills

Customer service

Retail sales

Education

High school diploma or GED

1-3 months retail experience

Job description

The Buckle, Inc. is seeking a Leader in Training (LIT) and Floor Leader to drive sales, merchandising and daily operations in our retail store. You will work directly with the Store Manager and Leadership Team to develop sales, recruit Teammates and provide strong leadership.

Responsibilities include greeting Guests, assisting with product selection, maintaining store standards, and coaching Team Members to deliver outstanding customer service and a premier shopping experience.