Floor Leader: Retail Operations & Customer Experience

W2B Skechers USA Retail, LLC; Howell (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Career advancement

Job summary

Skechers USA Retail, LLC is seeking an entry-level Retail Lead (Key Holder) in Howell, MI to oversee daily operations and mentor a team. You will ensure exceptional customer service, manage store processes, and contribute to sales goals within Skechers’ global brand environment.

The role offers opportunities for growth into Retail Management, with competitive pay and benefits, including discounts, flexible scheduling, and on-the-job training.

Qualifications

• Experience in retail or customer-focused roles is preferred.
• Strong interpersonal communication and teamwork abilities.
• Ability to mentor and support staff in a fast-paced environment.
• Excellent written and verbal communication skills.
• Must be 18 years of age or older at time of application.

Responsibilities

• Deliver exceptional customer service and product guidance to shoppers.
• Oversee daily store operations, including opening/closing procedures and security.
• Lead and mentor team members in customer service and sales tasks.
• Contribute to achieving store and individual sales targets.
• Maintain merchandising standards and store cleanliness.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC is seeking an entry-level Retail Lead (Key Holder) in Howell, MI to oversee daily operations and mentor a team. You will ensure exceptional customer service, manage store processes, and contribute to sales goals within Skechers’ global brand environment.

The role offers opportunities for growth into Retail Management, with competitive pay and benefits, including discounts, flexible scheduling, and on-the-job training.