Floor Leader: Retail Leadership & Customer Experience

Skechers USA Ltd.; East Rutherford (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Friends and Family discounts

Job summary

Skechers USA Ltd. is seeking a motivated Key Holder (Floor Leader) to contribute to store operations and mentor the team in a premium Skechers shopping environment.

This entry-level management role focuses on daily operations, customer service excellence, and helping the store achieve sales goals. You will engage with customers, supervise opening/closing procedures, and support inventory and merchandising while fostering a respectful, safe, and fun workplace.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.

Responsibilities

• Customer Service Management: Deliver expert advice on Skechers products to ensure a great experience for every shopper.
• Retail Leadership: Supervise daily operations, including opening/closing procedures and security protocols.
• Team Leadership: Mentor and support team members in entry-level retail, customer service, sales and daily operations.
• Sales and Goals: Contribute to store and individual sales targets through effective selling techniques.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness.

Skills

Customer service

Sales skills

Team mentoring

Communication

Education

High school diploma or equivalent

Job description

Skechers USA Ltd. is seeking a motivated Key Holder (Floor Leader) to contribute to store operations and mentor the team in a premium Skechers shopping environment.

This entry-level management role focuses on daily operations, customer service excellence, and helping the store achieve sales goals. You will engage with customers, supervise opening/closing procedures, and support inventory and merchandising while fostering a respectful, safe, and fun workplace.