Floor Leader: Retail Leadership & Customer Experience

W2B Skechers USA Retail, LLC; Rockford (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Discounts

Flexible schedule

Training

Career advancement

Job summary

Skechers is seeking a Key Holder (Floor Leader) in our Rockford, IL store to support daily operations, mentor teammates, and help achieve sales goals while maintaining a premium shopping environment. You will supervise opening/closing, assist with customer service, restock, and implement merchandising plans.

This entry-level retail leadership role offers training and room to grow within the Skechers global brand.

Qualifications

• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal forms.
• Ability to work a varied schedule including evenings, weekends, and holidays.

Responsibilities

• Customer Service Management: Deliver expert advice on Skechers products and ensure a great shopping experience.
• Retail Leadership: Supervise daily operations, openings/closings, and maintain security and standards.
• Team Leadership: Mentor team members in customer service, sales, and daily operations.
• Sales and Goals: Contribute to store and individual sales targets with effective selling techniques.
• Store Operations: Execute merchandising plans, restock products, and keep the store clean.
• Retail Supervisor Duties: Oversee stock and inventory with store management.
• Problem Solving: Identify and resolve in-store challenges to smooth the customer journey.

Skills

Sales skills

Communication skills

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder (Floor Leader) in our Rockford, IL store to support daily operations, mentor teammates, and help achieve sales goals while maintaining a premium shopping environment. You will supervise opening/closing, assist with customer service, restock, and implement merchandising plans.

This entry-level retail leadership role offers training and room to grow within the Skechers global brand.