Floor Leader – Restaurant & Bar Operations

Washington Duke Inn & Golf Club; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer-paid disability and life保险

Paid Time Off and holidays

401(k) with employer match

Complimentary employee meals

Complimentary parking

Employee Assistance Program

Hotel and dining discounts

Professional development opportunities

Job summary

The Washington Duke Inn & Golf Club seeks a Restaurant Supervisor to lead daily operations across our restaurant, Bull Durham Bar, and in-room dining. You will supervise on the floor, ensure warm, attentive service, and coach team members to meet service standards.

Ideal candidates bring at least one year of restaurant or F&B supervision, strong communication, and a hands-on leadership style, with flexibility for varied shifts in a fast-paced hospitality environment.

Qualifications

• At least one year of restaurant or food and beverage experience; experience in upscale, fine-dining, or hotel environment is preferred.
• Previous supervisory, lead, or demonstrated leadership experience strongly preferred.
• High school diploma or equivalent preferred; a combination of relevant education and hospitality experience will be considered.
• Working knowledge of wine, spirits, and alcoholic beverage service preferred.
• Strong communication and interpersonal skills.
• An hands-on leadership style and willingness to step in wherever needed.

Responsibilities

• Provide hands-on leadership and visible floor supervision throughout restaurant, bar, and in-room dining operations.
• Ensure guests receive warm, attentive, and efficient service while quickly addressing questions or service concerns.
• Support the Restaurant Manager and Food & Beverage leadership team with daily operational needs.
• Coach, train, and develop team members to consistently meet our service and performance standards.
• Help create an engaged and accountable team environment through clear communication, feedback, and recognition.
• Assist with scheduling and staffing to support business levels and operational needs.
• Ensure team members are knowledgeable about menu offerings, service standards, hotel procedures, and guest expectations.
• Support efforts to maximize revenue by identifying opportunities to enhance the guest experience and increase food and beverage sales.
• Assist with maintaining departmental procedures, service standards, and training materials.
• Promote a safe, clean, organized, and professional work environment.
• Support hotel sustainability, recycling, and workplace safety initiatives.
• Serve as a role model by consistently demonstrating professionalism, reliability, teamwork, and genuine hospitality.

Skills

Leadership

Customer service

Training & coaching

Communication

Hospitality knowledge

Organizational skills

Flexibility

Multitasking

Education

High school diploma or equivalent

Job description

The Washington Duke Inn & Golf Club seeks a Restaurant Supervisor to lead daily operations across our restaurant, Bull Durham Bar, and in-room dining. You will supervise on the floor, ensure warm, attentive service, and coach team members to meet service standards.

Ideal candidates bring at least one year of restaurant or F&B supervision, strong communication, and a hands-on leadership style, with flexibility for varied shifts in a fast-paced hospitality environment.