Floor Leader: Inspire Sales & Store Excellence

Internal Job Board

Orlando (FL)

On-site

USD 23,000 - 28,000

Full time

14 days+

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Job summary

Lush Cosmetics North America in Orlando is seeking a Floor Leader to drive sales, lead a team on the shop floor, and deliver an exceptional customer experience. You will coach Sales Ambassadors, manage daily operations, and ensure brand standards, including our skincare ethos, ethical sourcing, and customer engagement.

Your role focuses on hands-on leadership, training, and ensuring store metrics are met while maintaining a positive, energetic work environment that delights customers and

Qualifications

Minimum 1 year of experience in customer service and sales.
Knowledge and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

Drive sales and coach staff using store metrics and floor adjustments.
Deliver world-class customer experience and product demonstrations.
Educate customers on Lush brand values and ethical practices; engage in community events.
Lead and coach Sales Ambassadors; support team development and collaboration.
Ensure cash handling, opening/closing procedures, and store security are followed.
Maintain visuals, merchandising, inventory practices, and safe, compliant operations.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem-solving

Fast-paced environment

Skincare passion

Flexible schedule

DEIB awareness

Job description

Your role focuses on hands-on leadership, training, and ensuring store metrics are met while maintaining a positive, energetic work environment that delights customers and

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