Floor Leader: Drive Sales & Elevate Customer Experience

Lush-Cosmetic

Orlando (FL)

On-site

USD 20,000 - 28,000

Full time

2 days ago
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Job summary

Lush Handmade Cosmetics in Orlando is seeking a Floor Leader to support the Store Management Team, drive sales, and lead a motivated staff. You’ll coach the sales team on product knowledge and customer service, manage cash handling and store opening/closing, and foster brand values on an everyday basis.

You will lead by example on the shop floor, educate customers about skincare and ethical practices, and collaborate with management to deliver an exceptional customer experience and store

Qualifications

  • Minimum 1 year of experience in customer service and sales.
  • Experience in supervising, coaching, feedback, and training.
  • Cash handling and opening/closing procedures.
  • Strong problem-solving in day-to-day operations.
  • Passion for skincare, natural beauty and ethical business.
  • Flexible schedule including evenings, weekends, holidays.

Responsibilities

  • Drive sales on the shop floor and coach the team to meet goals.
  • Lead by example to deliver world-class customer experiences.
  • Educate customers on brand values and ethical positioning.
  • Increase product knowledge and provide informed recommendations.
  • Train Sales Ambassadors and peers to boost performance.
  • Ensure store operates with cash handling, opening/closing, and safety.

Skills

Customer service
Sales coaching
Cash handling
Supervisory experience
Problem solving
Team leadership
Skincare passion
Flexibility
DEIB awareness

Tools

StoreForce dashboard

Job description

Lush Handmade Cosmetics in Orlando is seeking a Floor Leader to support the Store Management Team, drive sales, and lead a motivated staff. You’ll coach the sales team on product knowledge and customer service, manage cash handling and store opening/closing, and foster brand values on an everyday basis.

You will lead by example on the shop floor, educate customers about skincare and ethical practices, and collaborate with management to deliver an exceptional customer experience and store

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