Floor Leader: Drive Sales & Elevate Customer Experience

Lush-Cosmetic

Orlando (FL)

On-site

USD 20,000 - 28,000

Full time

2 days ago

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Job summary

Lush Handmade Cosmetics in Orlando is seeking a Floor Leader to support the Store Management Team, drive sales, and lead a motivated staff. You’ll coach the sales team on product knowledge and customer service, manage cash handling and store opening/closing, and foster brand values on an everyday basis.

You will lead by example on the shop floor, educate customers about skincare and ethical practices, and collaborate with management to deliver an exceptional customer experience and store

Qualifications

Minimum 1 year of experience in customer service and sales.
Experience in supervising, coaching, feedback, and training.
Cash handling and opening/closing procedures.
Strong problem-solving in day-to-day operations.
Passion for skincare, natural beauty and ethical business.
Flexible schedule including evenings, weekends, holidays.

Responsibilities

Drive sales on the shop floor and coach the team to meet goals.
Lead by example to deliver world-class customer experiences.
Educate customers on brand values and ethical positioning.
Increase product knowledge and provide informed recommendations.
Train Sales Ambassadors and peers to boost performance.
Ensure store operates with cash handling, opening/closing, and safety.

Skills

Customer service

Sales coaching

Cash handling

Supervisory experience

Problem solving

Team leadership

Skincare passion

Flexibility

DEIB awareness

Tools

StoreForce dashboard

Job description

You will lead by example on the shop floor, educate customers about skincare and ethical practices, and collaborate with management to deliver an exceptional customer experience and store

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