Floor Lead: Elevate Customer Experience & Sales

Abercrombie & Fitch; Los Angeles (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to keep store operations running smoothly. You will drive store performance on the floor through customer experience and daily sales achievement.

Responsibilities include opening/closing, POS operations, omni-channel fulfillment, product knowledge, visual displays, and asset protection. Weekend/holiday availability and a strong customer focus are essential.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required; leadership exposure is a plus.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill Omni-Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Supervisory experience

Customer service

Interpersonal skills

Communication skills

Fashion knowledge

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates to keep store operations running smoothly. You will drive store performance on the floor through customer experience and daily sales achievement.

Responsibilities include opening/closing, POS operations, omni-channel fulfillment, product knowledge, visual displays, and asset protection. Weekend/holiday availability and a strong customer focus are essential.