Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Palmdale (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Palmdale, California. This role involves acting as the Floor Supervisor, coaching Brand Representatives and Stock Associates to ensure effective store operations. Responsibilities include performing opening and closing routines, operating register systems, managing OMNI channel orders, and maintaining visual displays. Successful candidates will have a strong customer service focus and leadership abilities to drive sales and enhance the in-store experience.

Qualifications

• Proven ability to lead and coach team members effectively.
• Strong customer service orientation.
• Experience in retail operations.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Guide and coach Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

Abercrombie & Fitch Co. is looking for a Key Lead in Palmdale, California. This role involves acting as the Floor Supervisor, coaching Brand Representatives and Stock Associates to ensure effective store operations. Responsibilities include performing opening and closing routines, operating register systems, managing OMNI channel orders, and maintaining visual displays. Successful candidates will have a strong customer service focus and leadership abilities to drive sales and enhance the in-store experience.