Floor Lead: Customer Experience & Sales Coach

Dormont Manufacturing Co; Los Angeles (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Ally

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead in Los Angeles to supervise on the floor, guide Brand Reps and Stock Associates, and drive store performance through customer experience and teamwork.

You will oversee opening/closing, POS operations, omnichannel orders, product knowledge, visual displays, and asset protection while embodying the brand’s culture and values. A strong customer focus and interpersonal skills are essential.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year retail experience preferred.
• Retail supervisory/management experience not required; leading groups/teams preferred.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness to drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Strong customer focus

Exceptional interpersonal skills

Strong communication skills

Fashion knowledge

Energetic/outgoing/assertive

Initiative/confidence

Adaptability/flexibility

Detail-oriented

Multi-tasking

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead in Los Angeles to supervise on the floor, guide Brand Reps and Stock Associates, and drive store performance through customer experience and teamwork.

You will oversee opening/closing, POS operations, omnichannel orders, product knowledge, visual displays, and asset protection while embodying the brand’s culture and values. A strong customer focus and interpersonal skills are essential.