Floor Lead - Cannabis Retail & Customer Experience

Bethyl Laboratories, Inc; New Baltimore (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bethyl Laboratories, Inc is seeking a Floor Lead at our New Baltimore, MI location to guide staff and help customers navigate our retail operations. You will ensure smooth queue flow for curbside, online orders, and in-store transactions while maintaining store standards.

The role requires flexibility across mornings, days, evenings, weekends and holidays, strong cash handling skills, Metrc training, and a commitment to CRA compliance and exceptional customer service.

Qualifications

• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Exceptional customer service standards.

Responsibilities

• Work as part of a team and support employees and customers.
• Maintain CRA compliance with Michigan cannabis regulations.
• Ensure accurate cash handling during transactions.
• Manage queue flow for curbside, online orders, and in-store visits.
• Maintain cleanliness and high store standards throughout shifts.
• Provide exceptional customer service and assist customers’ needs.

Skills

Teamwork

Punctuality

Cash handling

Metrc trained

Customer service

Adaptability

Education

High School Diploma or equivalent

Tools

POS System

Job description

Bethyl Laboratories, Inc is seeking a Floor Lead at our New Baltimore, MI location to guide staff and help customers navigate our retail operations. You will ensure smooth queue flow for curbside, online orders, and in-store transactions while maintaining store standards.

The role requires flexibility across mornings, days, evenings, weekends and holidays, strong cash handling skills, Metrc training, and a commitment to CRA compliance and exceptional customer service.