Floor Lead

Bethyl Laboratories, Inc; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Bethyl Laboratories, Inc seeks a Floor Lead in Traverse City, MI to guide staff and customers through cannabis sales while ensuring CRA compliance, precise cash handling, and smooth daily operations.

The role is full-time with a rotating schedule across mornings, days, evenings, weekends, and holidays, including strict punctuality. A high school diploma and strong customer service skills are required.

Qualifications

• High school diploma or equivalent required.
• Analytical and problem-solving skills.
• Experience in exceptional customer service.

Responsibilities

• Help employees and customers navigate compliance procedures and sales processes.
• Maintain CRA compliance by following state and federal cannabis rules in Michigan.
• Ensure on-time attendance and maintain a steady workflow for curbside, online orders, and in-store customers.
• Support floor management and educate customers on best options to meet their needs.

Skills

Customer service

Cash handling

Retail operations

Communication

Education

High School Diploma or equivalent

Tools

Metrc

Job description

A Floor Leadhelps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leadsare held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Exceptional customer service standards.

Location - Cloud Traverse City - MI - 256 Munson Ave