Floor Lead

Bethyl Laboratories, Inc; Mount Pleasant (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bethyl Laboratories, Inc is seeking a Floor Lead to support staff and customers with compliance procedures and sales processes at the Timber Mt. Pleasant, MI location.

You will manage cash handling, ensure accurate transactions, and assist customers with product options while maintaining a high level of customer service. The role requires strong communication, reliability, and knowledge of store inventory, with availability across mornings, days, evenings, weekends, and holidays.

Qualifications

• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Exceptional customer service standards.

Responsibilities

• Work as part of a team.
• Be available across our retail schedule, including mornings, days, evenings, weekends and holidays.
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules for cannabis sales in Michigan.
• Metrc trained.
• Experience in cash handling.
• Adapt to each employee’s and customer’s needs to provide a trusted transaction.
• Educate employees and customers about the best options to meet their needs.
• Exceptional customer service.
• Perform routine daily tasks with attention to detail and accuracy.
• Keep a steady flow in the queue for curbside, online orders, walk-ins, receptionist, intake, cashiers, fulfillment and managers.
• Maintain cleanliness throughout the building with daily cleaning tasks.
• Radiate positive energy, strong interpersonal skills, approachable, enthusiastic and courteous.
• Understand all positions to ensure guidelines and daily tasks are followed.
• Report daily issues to upper management for action.

Skills

Analytical thinking

Customer service

Interpersonal skills

Cash handling

Problem solving

Education

High School Diploma

Tools

Metrc

Job description

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Exceptional customer service standards.

#ENGHP

Location - Timber Mt. Pleasant - MI - 212 W Pickard Street