Floor Lead

Bethyl Laboratories, Inc; New Baltimore (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bethyl Laboratories, Inc is seeking a Floor Lead at our New Baltimore, MI location to guide staff and help customers navigate our retail operations. You will ensure smooth queue flow for curbside, online orders, and in-store transactions while maintaining store standards.

The role requires flexibility across mornings, days, evenings, weekends and holidays, strong cash handling skills, Metrc training, and a commitment to CRA compliance and exceptional customer service.

Qualifications

• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Exceptional customer service standards.

Responsibilities

• Work as part of a team and support employees and customers.
• Maintain CRA compliance with Michigan cannabis regulations.
• Ensure accurate cash handling during transactions.
• Manage queue flow for curbside, online orders, and in-store visits.
• Maintain cleanliness and high store standards throughout shifts.
• Provide exceptional customer service and assist customers’ needs.

Skills

Teamwork

Punctuality

Cash handling

Metrc trained

Customer service

Adaptability

Education

High School Diploma or equivalent

Tools

POS System

Job description

A Floor Leadhelps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leadsare held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Exceptional customer service standards.

#ENGHP

Location - Cloud New Baltimore - MI - 35269 Cricklewood Blvd