Floor Lead

Bethyl Laboratories, Inc; Cedar Springs (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Bethyl Laboratories, Inc in Cedar Springs, MI is seeking a Floor Lead to guide staff through cannabis sales procedures, ensure CRA compliance, and deliver outstanding customer service. You will oversee cash handling, curbside and in-store transactions, and maintain inventory knowledge.

The role requires availability across a full retail schedule, including mornings, days, evenings, weekends, and holidays; 21+ age; high school diploma; strong communication and problem-solving skills; and the

Qualifications

• High School Diploma or equivalent required.
• Analytical and problem-solving skills preferred.
• Exceptional customer service standards expected.

Responsibilities

• Assist customers and employees to navigate compliance procedures and transactions.
• Maintain CRA compliance by following state and federal cannabis sale rules in Michigan.
• Handle cash transactions with accuracy and integrity.
• Ensure timely and accurate processing of curbside, online orders, walk-in customers, and cashier tasks.
• Keep storefront clean and orderly, following daily cleaning checklist.
• Provide excellent customer service and build strong relationships with customers and staff.
• Communicate issues to upper management for timely action.

Skills

Team player

Flexible schedule

Punctual

Customer service

Metrc trained

Cash handling

Education

High School Diploma

Tools

Metrc

Job description

A Floor Leadhelps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leadsare held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee’s and customer’s needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Exceptional customer service standards.

x 2 open positions

Location - Cloud Cedar Springs - MI - 206 N Main St