Floor Lead & Brand Coach — Elevate Customer Experience

Abercrombie & Fitch Co.; New Albany (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate opportunity

Training and development

Job summary

Abercrombie & Fitch Co. is hiring a Key Lead to supervise on the sales floor in New Albany, OH. You will guide Brand Reps and Stock Associates, operate POS systems, fulfill Omni-channel orders, and maintain product knowledge to boost sales and customer experience.

You will also oversee visual displays, analyze reports, protect assets, and promote the brand culture. A dynamic, customer-focused individual with good communication and leadership potential is ideal.

Qualifications

• High School Diploma or GED preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory experience not required but leading groups is a plus.
• Maintain a strong customer focus.
• Demonstrate interpersonal and communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing and assertive.
• Take initiative and show confidence.
• Demonstrate adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in proactive learning and strong work ethic.

Responsibilities

• Perform opening and closing routines.
• Operate register/point of sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and conduct inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Energetic & assertive

Initiative

Adaptability

Multitasking

Strong work ethic

Education

High School Diploma or GED

Job description

Abercrombie & Fitch Co. is hiring a Key Lead to supervise on the sales floor in New Albany, OH. You will guide Brand Reps and Stock Associates, operate POS systems, fulfill Omni-channel orders, and maintain product knowledge to boost sales and customer experience.

You will also oversee visual displays, analyze reports, protect assets, and promote the brand culture. A dynamic, customer-focused individual with good communication and leadership potential is ideal.