Floor Lead

Renew Cannabis Co.; Michigan; On-site; USD 35,000 - 50,000; Full time

Job summary

Renew Cannabis Co. seeks a Floor Lead to help guide staff and customers through the store’s cannabis compliance processes and transactions in Michigan. You’ll manage cash handling, teach colleagues about store procedures, and ensure accurate, friendly service across a busy daily workflow.

As Floor Lead, you will collaborate with a team, maintain a positive attitude, and uphold CRA rules while delivering exceptional customer experiences and clear communication with both customers and teammates.

Qualifications

• Retail experience required.
• High School Diploma or equivalent required.
• Analytical and problem-solving skills required.
• Effective communication skills required.
• Exceptional customer service standards expected.

Responsibilities

• Work as part of a team.
• Maintain CRA compliance with Michigan cannabis sale rules.
• Manage cash handling and transactions with accuracy.
• Provide exceptional customer service and assist customers.
• Radiates positive energy with strong interpersonal skills.

Skills

Customer service

Communication

Analytical thinking

Education

High School Diploma or equivalent

Job description

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.