Floor Lead

Renew Cannabis Co.; New Baltimore (MI); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Renew Cannabis Co. in New Baltimore is seeking a Floor Lead to guide customers and staff through cannabis retail operations, ensuring CRA compliance, accurate cash and debit transactions, and exceptional service.

You will support a smooth queue across curbside, online orders, walk-ins, and receptionist duties, maintain cleanliness, and train teammates to meet daily standards with a positive, energetic approach.

Qualifications

• Retail experience required.
• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Effective communication skills; exceptional customer service.

Responsibilities

• Assist customers and employees with compliance and transactions while maintaining high service standards.
• Maintain CRA compliance and follow state rules for cannabis sales in Michigan.
• Manage shifts and ensure a smooth queue for curbside, online orders, walk-ins, and reception duties.
• Ensure accuracy in cash handling and basic inventory knowledge.
• Keep the store clean and presentable and provide exceptional customer service.

Job description

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, you will:

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.