Floor Lead

Renew Cannabis Co.; Big Rapids (MI); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Renew Cannabis Co. in Michigan is seeking a Floor Lead to guide staff and assist customers with cannabis product needs while ensuring compliance and smooth operations. You will manage daily tasks, cash handling, and inventory knowledge, delivering strong customer service and clear communication.

The role requires flexibility across full-time hours, strong reliability, and the ability to work in a fast-paced retail environment with a focus on accuracy and compliance.

Qualifications

• Retail experience is preferred.
• High School Diploma or equivalent required.
• Analytical and problem solving skills.
• Effective communication skills.
• Exceptional customer service standards.

Responsibilities

• Work as part of a team.
• Availability across retail hours, including mornings, days, evenings, weekends, and holidays.
• Be present and on time for all scheduled shifts.
• Maintain CRA compliance with state and federal cannabis sales rules in Michigan.
• Metrc trained.
• Experience in cash handling.
• Adapt to employees’ and customers’ needs to provide a trusted transaction.
• Educate customers about best options to reach their destination.
• Provide exceptional customer service.
• Excellent communication skills.
• Perform routine daily tasks with attention to detail and accuracy.
• Keep a steady flow in the queue for curbside, online, walk-in, receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness with a daily cleaning checklist.
• Radiate positive energy; be approachable and courteous.
• Understand all positions to ensure guidelines and daily tasks are followed.
• Report daily issues and changes to upper management.

Skills

Customer service

Communication skills

Teamwork

Attendance reliability

Education

High School Diploma or equivalent

Tools

Metrc trained

Job description

ROLE AND RESPONSIBILITIES:

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store’s inventory; and can speak to employees and customers with confidence in each area to accomplish the customers’ needs and wants.

As a Floor Lead, you will:

• Work as part of a team


• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays


• Be present and on time for all scheduled shifts


• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan


• Metrc trained


• Experience in cash handling


• Adapting to each employee’s and customer’s needs to provide a trusted transaction.


• The Floor Manager should be understanding of the employee and customer’s needs and educate them about the best options to get the destination they need to be.


• Exceptional customer service


• Excellent communication skills


• Ability to perform routine daily tasks, requiring close attention to detail and accuracy


• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.


• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.


• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous


• Understanding of all positions to be sure all employees are following guidelines and daily tasks.


• Reports all daily issues and changes to upper management to take appropriate action.

POSITION TYPE / EXPECTED HOURS OF WORK:

• Full-Time position


• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.


• Occasional overtime as needed.

AGE REQUIREMENT:

• Must be 21 years of age (State Requirement)

EDUCATION / EXPERIENCE:

• Retail experience


• High School Diploma or equivalent


• Analytical and problem-solving skills.


• Effective communication skills.


• Exceptional customer service standards.

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