Floor Lead

Stash Ventures LLC; New Baltimore (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Stash Ventures LLC in New Baltimore, MI is seeking a Floor Lead to guide staff and customers through cannabis compliance, cash handling, and daily operations. You will ensure accurate transactions, maintain inventory knowledge, and uphold high service standards in a fast-paced retail setting.

The role requires strong communication, reliability, and the ability to manage shifting schedules across mornings, days, evenings, weekends, and holidays, with a focus on compliance and customer

Qualifications

• Retail experience
• Analytical and problem-solving skills
• Effective communication skills
• Exceptional customer service standards

Responsibilities

• Maintain CRA compliance by following state and federal rules for cannabis sales in Michigan
• Cash handling and accurate transaction processing
• Provide exceptional customer service and educate customers on options
• Assist in staff supervision and coordination during shifts
• Maintain cleanliness and inventory knowledge

Skills

Retail experience

Analytical skills

Effective communication

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

Role And Responsibilities

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, You Will

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

Position Type / Expected Hours Of Work

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

Age Requirement

• Must be 21 years of age (State Requirement)

Education / Experience

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.