Floor Lead

Stash Ventures LLC; Big Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Stash Ventures LLC is hiring a Floor Lead for our Michigan cannabis retail team. You will guide employees and customers through compliance procedures, cash handling, and daily operations.

The role requires exceptional customer service, punctuality, and strong communication to meet customer needs and regulatory standards. Typical hours span across the retail schedule, including mornings, days, evenings, weekends, and holidays.

Qualifications

• Retail experience required.
• High School Diploma or equivalent.
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.

Responsibilities

• As a Floor Lead, help employees and customers navigate compliance procedures and sales.
• Maintain knowledge of store inventory and communicate options to customers.
• Ensure CRA compliance by following state rules for cannabis sales in Michigan.
• Oversee cash handling and check receipts for accuracy.
• Provide exceptional customer service and build strong relationships.
• Lead a team to maintain flow across curbside, online orders, walk-ins, and reception.
• Maintain cleanliness and follow daily tasks with attention to detail.
• Report daily issues to upper management and suggest corrective actions.
• Assist in training and supervising staff to meet guidelines.

Skills

Teamwork

Flexible schedule

Punctual

CRA compliance

Metrc trained

Cash handling

Customer service

Communication

Attention to detail

Store cleanliness

Interpersonal skills

Leadership

Education

High School Diploma or equivalent

Job description

Role And Responsibilities

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

Role And Responsibilities

A Floor Lead helps all employees and customers to navigate the wide variety compliance procedures, cash and debit sale transactions, and employee management. Successful Floor Leads are held to a high standard to build exceptional relationships with all employees and customers. They also have a wealth of knowledge of their store's inventory; and can speak to employees and customers with confidence in each area to accomplish the customers' needs and wants.

As a Floor Lead, You Will

• Work as part of a team
• Have availability to work across our retail schedule, including mornings, days, evenings, weekends, and holidays
• Be present and on time for all scheduled shifts
• Maintain CRA (Cannabis Regulatory Agency) compliance by following state and federal rules and regulations as they relate to cannabis sales in the state of Michigan
• Metrc trained
• Experience in cash handling
• Adapting to each employee's and customer's needs to provide a trusted transaction.
• The Floor Manager should be understanding of the employee and customer's needs and educate them about the best options to get the destination they need to be.
• Exceptional customer service
• Excellent communication skills
• Ability to perform routine daily tasks, requiring close attention to detail and accuracy
• Keep a steady flow going within the queue for curbside, online orders, walk-in customers with receptionist, intake, cashiers, fulfillment, and managers.
• Maintain cleanliness throughout the building, by accomplish a cleaning checklist throughout the day.
• Radiates great positive energy - great interpersonal skills, approachable, builds strong connections with people, enthusiastic, outgoing and courteous
• Understanding of all positions to be sure all employees are following guidelines and daily tasks.
• Reports all daily issues and changes to upper management to take appropriate action.

Position Type / Expected Hours Of Work

• Full-Time position
• Typical hours of operation are Monday through Sunday, 9:00AM - 9:00PM (Hours are subject to change), depending on the schedule.
• Occasional overtime as needed.

Age Requirement

• Must be 21 years of age (State Requirement)

Education / Experience

• Retail experience
• High School Diploma or equivalent
• Analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service standards.