Floor Host/Concierge Associate

Career Group; Minneapolis (MN); On-site; USD 42,000 - 65,000; Full time

Job summary

Career Group is seeking a Workplace Experience Associate for a confidential financial firm in Minneapolis, MN, to deliver personalized, client-focused service and oversee daily office operations and hospitality.

The role partners with Workplace Experience and Events teams to coordinate meeting spaces, handle client requests, manage supplies, and support security and mail services, ensuring a welcoming, professional environment for employees and guests.

Qualifications

• 3+ years of experience in hospitality, workplace experience, hotel, restaurant, concierge, or customer service environments.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite.
• Professional demeanor with a strong customer service mindset.

Responsibilities

• Deliver exceptional, five-star customer service across all forms of communication.
• Welcome guests, manage visitor registration, and provide a seamless arrival experience.
• Coordinate meeting room readiness, including audiovisual equipment, catering, room setup, lighting, temperature, and supplies.
• Maintain high standards of hospitality and concierge services throughout the office.
• Submit and coordinate facilities work orders as needed.
• Support building security, guest access, and badge/access card troubleshooting.
• Receive, secure, and distribute deliveries and packages.
• Foster strong working relationships across departments.

Skills

Hospitality experience

Customer service

Communication

Organization

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Schedule: Monday–Friday | 7:30 AM – 4:30 PM

Position Summary

Our client, a confidential financial firm, is seeking a Workplace Experience Associate to deliver an exceptional workplace experience through personalized, client-focused service and administrative support. This role partners closely with the Workplace Experience and Events teams to support daily office operations, hospitality services, meeting coordination, and facilities-related requests while maintaining a welcoming, professional environment for employees and guests.

Responsibilities

• Deliver exceptional, five-star customer service across all forms of communication.
• Welcome guests, manage visitor registration, and provide a seamless arrival experience.
• Build positive relationships with clients and proactively anticipate workplace needs.
• Serve as the primary point of contact for workplace services and client requests.
• Coordinate meeting room readiness, including audiovisual equipment, catering, room setup, lighting, temperature, and supplies.
• Maintain high standards of hospitality and concierge services throughout the office.
• Conduct routine floor walks to ensure common areas remain clean, organized, and fully stocked.
• Monitor office inventory, order supplies, and track related expenses.
• Submit and coordinate facilities work orders as needed.
• Support building security, guest access, and badge/access card troubleshooting.
• Respond to inquiries regarding mail services, bike storage, loading docks, and other workplace amenities.
• Receive, secure, and distribute deliveries and packages.
• Maintain key control logs and support overall workplace organization and cleanliness.
• Foster strong working relationships across departments.
• Assist with emergency response procedures by directing clients and guests when necessary.

Qualifications

• High school diploma or equivalent required.
• 3+ years of experience in hospitality, workplace experience, hotel, restaurant, concierge, or customer service environments preferred.
• Excellent written and verbal communication skills.
• Strong organizational, multitasking, and time management abilities.
• Proficiency in Microsoft Office Suite.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Professional demeanor with a strong customer-service mindset.

Physical Requirements

• Ability to lift and move up to 40 pounds on a regular basis.
• Ability to stand, walk, bend, kneel, and sit for extended periods.
• Comfortable operating standard office equipment and handling deliveries and packages.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.