Concierge

Westminster; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Westminster in Washington, DC seeks a Concierge to deliver a warm, welcoming experience for residents, guests, and visitors. You will coordinate reservations, arrange transportation, and assist with packages while keeping the lobby neat and attractive. 1 year in property management or 2 years in sales/customer service is required.

Excellent customer service and relationship skills are essential. Flexibility for evenings, weekends, and holidays.

Qualifications

• 1 year minimum experience in property management or 2 years in sales, marketing and customer service.
• Excellent customer service skills and the ability to build relationships.
• Previous experience in luxury hospitality, concierge, or customer service roles preferred.
• Flexibility to work a varied schedule including evenings, weekends and holidays.
• Proficiency in Microsoft Office apps (Outlook, Word, Excel, PowerPoint, OneNote, OneDrive/SharePoint).
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.

Responsibilities

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized concierge services including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to keep them clean and aesthetically pleasing.
• Respond promptly to resident inquiries and requests, exceeding expectations where possible.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate with property management and maintenance teams to address resident needs.
• Stay informed about local attractions and services to offer helpful recommendations.

Skills

Customer service

Relationship building

Scheduling flexibility

Microsoft Office

iOS devices

Team collaboration

Communication

Tools

Microsoft Office Suite

Outlook

Word

Excel

PowerPoint

OneNote

SharePoint

Teams

Zoom

WebEx

Job description

Our company remains guided by its experience and ability to create long-term value in strategically focused markets. We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets. Westminster is stronger than ever, and we stand poised for continued growth with our valued partners. Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams. Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's". Be best in class. Be Solution-Oriented. Be Accountable. Be caring.

We are seeking a Concierge to join our team! If you're looking to make a difference within an organization and be recognized for your efforts, then come grow with us!

Schedule: M-F 3:00PM to 11:00PM

Position Summary

• Serve as the primary point of contact for residents, guests, and visitors, delivering a warm and welcoming experience.
• Provide personalized assistance and concierge services to residents, including coordinating reservations, arranging transportation, and fulfilling special requests.
• Monitor and maintain the lobby and common areas to ensure a clean, organized, and aesthetically pleasing environment.
• Respond promptly and professionally to resident inquiries, concerns, and requests, striving to exceed expectations at every opportunity.
• Assist with administrative tasks such as processing packages, managing keys, and maintaining resident records.
• Collaborate effectively with property management and maintenance teams to address resident needs and ensure seamless operations.
• Stay informed about local attractions, events, and services to provide valuable recommendations and enhance the resident experience.

Qualifications

• One-year minimum experience working in a property management environment, or two years minimum experience working in sales, marketing and customer service.
• Exceptional customer service skills and the ability to build relationships.
• Previous experience in a luxury hospitality, concierge, or customer service role preferred.
• Flexibility to work a varied schedule, including evenings, weekends, and holidays as needed.Proficiency in using Microsoft Office apps including; Outlook, Word, Excel, PowerPoint, OneNote & OneDrive/SharePoint.
• Experience with collaboration apps including Teams, Zoom & WebEx.
• Experience with Apple iOS devices.

We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.