Full Time Retail Guest Services

Experience Group; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Paid time off

Job summary

The Experience Group is looking for a Full Time Concierge in Chicago to provide outstanding customer service to shoppers and visitors. Responsibilities include assisting with information, resolving issues, and ensuring a welcoming atmosphere.

The ideal candidate should have a high school diploma, experience in customer service, and strong communication skills. This position requires a flexible schedule including evenings and weekends, with a focus on enhancing the overall shopping experience.

Perks include benefits like a 401(k) and paid time off.

Qualifications

• 1 – 2 years of customer service, hospitality, retail or related role preferred.
• Ability to remain calm under pressure and resolve conflicts effectively.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Ensure customer expectations are met through concierge services.
• Warmly greet shoppers and provide information.
• Assist with inquiries, directions, and recommendations.
• Resolve customer complaints positively.
• Collaborate with other departments to enhance center operations.
• Support events and promotions.

Skills

Customer service

Good communication

Interpersonal skills

Familiarity with Microsoft Office

Education

High school diploma or equivalent

Tools

Customer service management software

Job description

Benefits:

• 401(k)
• Paid time off

Job Title:

Full Time Concierge (30-32 hours)

About The Experience Group:

At The Experience Group, we specialize in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability. We cater to property ownership across various sectors including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.

Through our innovative cultural programming and astute operational expertise, we manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve.

Position Overview:

As Concierge, you will be responsible for providing exceptional customer service to our clientele, shoppers and visitors while offering assistance, information, and personalized recommendations. Your primary objective is to ensure a seamless and enjoyable shopping experience, while exceeding customer expectations and enhancing the overall satisfaction of their experience. This role requires good communication and interpersonal skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Customer Service Excellence: Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas:
  • Texting and wayfinding
  • Recommendations and reservations
  • Gift card sales
• Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions and special events
• Visitor Assistance: Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience
• Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional and welcoming atmosphere
• Collaboration: Work closely with center management, security, housekeeping, and other departments to coordinate activities, address concerns, and enhance overall center operations
• Promotions and Events: Support promotional activities, events, and special programs to engage visitors and enhance their center experience
• Maintaining Facilities: Maintain the cleanliness and appearance of the concierge desk and surrounding areas

Qualifications:

• High school diploma or equivalent required
• 1 – 2 years of customer service, hospitality, retail or related role preferred
• Good communication and interpersonal skills
• Familiarity with Microsoft Office Suite and customer service management software
• Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively
• Flexible schedule, including evenings, weekends, and holidays, as required by center operations
• Familiarity with local attractions, events, and amenities is a plus

Physical Requirements:

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Adjusting or moving objects up to 25 pounds in all directions
• Walking short to moderate distances frequently
• Navigating stairs, elevators and escalators safely

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Equal Opportunity Employer:

We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.