Floor Host

Opensity Solutions; New York (NY); On-site; USD 240,000 - 342,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in New York is seeking a Floor Host to deliver a hospitality-based experience for guests and colleagues. You will be the go-to person on the floor, providing information, directing assistance, and connecting people with the right resources.

Responsibilities include coordinating meeting logistics, verifying room requirements, maintaining a professional, welcoming space, and supporting guests with workspace needs.

Qualifications

• 2-3 years’ experience in service industries preferred.
• Strong technical skills with Microsoft Office, Google Docs, and AV equipment.
• Ability to stand for long periods and multitask in a fast-paced environment.
• Excellent listening and professional demeanor.

Responsibilities

• Provide real-time support for meetings on all office floors and assist meeting organizers.
• Verify room requirements before meetings to ensure client expectations are met.
• Maintain a pristine space via floor tours and quick issue resolution.
• Assist guests in securing workspace and directing them to the right resources.
• Monitor rooms for arrival, no-shows, and ensure rooms are prepared as scheduled.

Skills

Microsoft Office Suite

Google Docs

Audio/visual equipment

Job description

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The Floor Host is the \"go to\" person on the floor focused on delivering a hospitality-based experience to our customers and responsible for providing information and directing assistance while interfacing with all office services. This person provides visible support, on office floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions.

Job Functions

• Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin. Prior to meetings, verify room requirements via email to ensure client’s expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.)
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.
• Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.
• Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.
• Verify occupancy of rooms and reclaim unused meeting space as appropriate. Optimize meeting rooms and workspaces, making sure space that is reserved is used.
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.
• Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.

Position Requirements/Experience/ Education

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
• Able to stand for long periods of time
• Works well in a fast-paced environment
• Good listening and professional demeanor
• Must be able to navigate clients of every professional level.
• Maintain a high level of professional appearance and demeanor

Competencies

• Client first mentality
• Demonstrates accuracy and attention to detail
• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
• Solid decision-making skills within the scope of the position
• Ability to meet deadlines and work under pressure
• Excellent verbal and written communication skills are necessary.
• Actively listen and identify both spoken and unspoken needs
• Ability to use technology
• Prioritizing, flexibility, adaptability

The Compensation range for this role is up to 21.11 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.

Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.