Floor Host

Opensity Solutions; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Opensity Solutions is looking for a Floor Host in Boston, Massachusetts, to provide essential meeting support and ensure that office spaces are well-maintained.

The role involves proactive engagement with clients and visitors, ensuring that all meeting requirements are met, and optimizing workspace usage. A commitment to excellent customer service is key, as well as the ability to handle various tasks independently.

Qualifications

• Experience in client-facing roles or hospitality.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.

Responsibilities

• Provide real-time support for meetings on all office floors.
• Continuously perform floor tours and ensure optimal appearance.
• Advocate for the client's hoteling culture and mobile working.

Skills

Real-time support

Customer service

Communication

Problem-solving

Job description

## Floor HostApplyremote type: Onsitelocations: USA-Boston-MAtime type: Full timeposted on: Posted Todayjob requisition id: R-00212Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. * Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin. Prior to meetings, verify room requirements via email to ensure client's expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.)* Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.* Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.* Advocating for the client's hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. Verify occupancy of rooms and reclaim unused meeting space as appropriate. Optimize meeting rooms and workspaces making sure space that is reserved is used.* Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked. Open and closes work area at scheduled times, ensuring full preparation for operation/function.* Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues etc.* Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.* Ensure additional equipment is returned to its appropriate storage location and secured when not in use or set up for a meeting.* Capture data and report customer interactions.* Review and adhere to Forrest Solutions and client policies and procedures including outline safety regulations. Note that client policies and processes will generally supersede Forrest Solutions. Forrest Solutions Management will clarify as necessary.Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination. Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.