Floor Host

Forrest Solutions LLC; Atlanta (GA); On-site; USD 2,399,000 - 3,417,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Time Off

Job summary

Opensity Solutions is seeking a Floor Host in Atlanta to deliver a hospitality-focused experience for guests and clients. You will verify meeting room requirements, support meeting organizers, and keep spaces well-presented and functional.

You will work with facilities teams to address issues, optimize room use, and ensure a smooth day-to-day operation while providing clear, friendly assistance to visitors and staff.

Qualifications

• 2–3 years’ experience in service industry (hotel, restaurant, hospitality or events).
• Strong technical skills with MS Office, Google docs, and AV equipment.
• Able to stand for long periods and work in fast-paced environments.
• Excellent verbal and written communication and professional demeanor.

Responsibilities

• Provide real-time support for meetings on all office floors and assist meeting organizers and guests.
• Verify room requirements prior to meetings to meet client expectations.
• Conduct floor tours and maintain a pristine, functional space.
• Coordinate with facilities and maintenance to address issues and optimize room usage.
• Provide on-site assistance and direct guests to the right resources.

Skills

Verbal communication

Written communication

Customer service

Tools

Microsoft Office Suite

Google Docs

Audio/Visual equipment

Job description

About Us:Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.Our Mission:Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.The Floor Host is the “go to” person on the floor focused on delivering a hospitality-based experience to our customers and responsible for providing information and directing assistance while interfacing with all office services. This person provides visible support, on office floors, for guests and visitors, focused on connecting them with the right people/resources to get what they need and responding to ad hoc questions.Job FunctionsProvide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin. Prior to meetings, verify room requirements via email to ensure client’s expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.)Continuously perform floor tours and ensure the entire space is in optimal appearance and condition.Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution. Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone.Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace.Verify occupancy of rooms and reclaim unused meeting space as appropriate. Optimize meeting rooms and workspaces, making sure space that is reserved is used.Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function.Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc.Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting.Position Requirements/Experience/ Education:2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferredMust have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)Able to stand for long periods of timeWorks well in a fast-paced environmentGood listening and professional demeanorMust be able to navigate clients of every professional level.Maintain a high level of professional appearance and demeanorCompetencies: Client first mentality Demonstrates accuracy and attention to detailDetail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changingSolid decision-making skills within the scope of the positionAbility to meet deadlines and work under pressureExcellent verbal and written communication skills are necessary.Actively listen and identify both spoken and unspoken needsAbility to use technologyPrioritizing, flexibility, adaptabilityThe Compensation range for this role is up to 21.11 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.All eligible employees receive access to a comprehensive benefits package, including:Medical insuranceDental insuranceVision insurance401(k) retirement planPaid Time Off (PTO)Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.