Floating Universal Banker: Branch Sales & Service

M&T Bank; Owings Mills (MD); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank in Owings Mills seeks a Float Universal Banker to support branch operations and customer service as a Teller with sales responsibilities across Consumer and Business Banking. The role requires engaging customers, promoting digital banking, and guiding them through product Solutions while traveling between branches as needed.

The position emphasizes empathy, effective communication, and adherence to AML/KYC processes, with a focus on delivering a differentiated customer experience across

Qualifications

• High school diploma or GED required.
• Minimum 1 year retail sales, call center or customer service experience.
• Ability to travel between branches as needed.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers to bank with us and promote digital capabilities.
• Explain loan application criteria and complete servicing tasks.
• Follow sales process and provide customer-focused guidance.
• Proactively reach out to retain and expand customer relationships.

Skills

Customer service

Verbal communication

Interpersonal skills

Retail banking

Education

High school diploma or GED

1 year retail sales or customer service experience

Job description

M&T Bank in Owings Mills seeks a Float Universal Banker to support branch operations and customer service as a Teller with sales responsibilities across Consumer and Business Banking. The role requires engaging customers, promoting digital banking, and guiding them through product Solutions while traveling between branches as needed.

The position emphasizes empathy, effective communication, and adherence to AML/KYC processes, with a focus on delivering a differentiated customer experience across