Floating Service Advisor/ Manager

Ontario Trillium Foundation; New Jersey; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary from $50,000 per year

Incentives for achieving goals

Health, Dental, Vision, Prescription,

Life and Disability Insurance

No Sundays and PTO first year

Uniforms provided

Job summary

Meineke is seeking a Floating Service Advisor / Manager for Southern New Jersey and Bucks County, PA. This full-time role requires supervising service operations, managing labor and budgets, and ensuring customer satisfaction across multiple locations.

You will lead teams, monitor KPIs, and ensure compliant, safe shop practices. Valid driver's license and associate degree are required, with 3+ years in retail management preferred.

Qualifications

• 3+ years of Management experience in a retail sales environment.

Responsibilities

• Review repairs with customers, address concerns, and monitor daily service quality.
• Provide management coverage across multiple centers in Southern NJ and Bucks County. Guide teams to peak performance and hold members accountable to performance minimums.
• Manage labor inventory and expenses, dispatch work properly, and comply with governmental requirements.
• Track and report on DRIVE Model KPIs (car count, sales, ARO, gross profit, technician productivity).
• Maintain equipment for safe processing of vehicles and secure data and facilities.
• Lead effective team meetings, troubleshoot personnel issues, and maintain a professional environment.

Skills

Customer Service Management

Leadership

Communication

Flexibility

Education

Associate's Degree or equivalent

Tools

Microsoft Office Suite

Automotive software

Job description

Meineke Floating Service Advisor / Manager

Location: Southern New Jersey / Bucks County, PA

Time Type: Full Time

Meineke is looking for talent in your area! We are hiring motivated individuals withCustomer Service Managementexperience to join our dynamic Complete Car Care Repair Team. Successful candidates will demonstrate a commitment to exceptional service and have the drive to succeed in an organization that rewards excellence.

Responsibilities

• Customer Satisfaction:Review repairs with customers, address concerns, and monitor daily service quality.
• Regional Productivity:Provide management coverage across multiple centers inSouthern NJ and Bucks County. Guide various teams to peak performance and hold members accountable to performance minimums.
• Operational Management:Manage labor inventory and expenses, dispatch work properly, and comply with all governmental requirements.
• KPI Management:Track and report on DRIVE Model Key Performance Indicators (Car count, sales, ARO, gross profit, and technician productivity).
• Safety & Compliance:Maintain equipment for safe processing of vehicles and ensure all facilities and data (cash, credit, employee records) are secured.
• Leadership:Lead effective team meetings, troubleshoot personnel issues, and maintain a professional environment that prioritizes people over money.

Travel Requirements

• Regional Coverage:This is a\"Floating\" positionrequiring daily travel between various Meineke locations within the Southern New Jersey and Bucks County, PA region.
• Commuting:Candidates must have access to areliable personal vehiclefor travel between assigned center locations.
• Flexibility:Ability to adapt to different shop environments and teams on short notice.
• Lensa
• +4

Minimum Qualifications

• Experience:3+ years of Management experience in a retail sales environment.
• Education:Minimum of an Associate’s Degree or equivalent.
• Automotive Knowledge:Experience in the automotive industry is preferred but not required.
• Licensing:Must possess and maintain avalid operator’s licensewith a clean driving record.
• Technical Skills:Advanced ability with PC-based tools (Microsoft Office Suite) and automotive software.
• Communication:Ability to communicate clearly and professionally with both staff and customers.
• Availability:Ability to work a flexible retail schedule.
• Lensa
• +4

To The Qualified Candidate, We Offer:

• Competitive Salary:Base salary starting from$50,000 per year, depending on experience and performance.
• Incentives:Earn additional base pay percentages for achieving budgeted financial goals.
• Benefits:Health, Dental, Vision, Prescription, Life, and Disability Insurance.
• Work-Life Balance:No working Sundays and accrued Paid Time Off (PTO) during your first year.
• Uniforms:Paid uniforms provided.