Automotive General Manager

Meineke Car Care Centers, Inc.; Grand Rapids (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Meineke Car Care Centers, Inc. is seeking a results-driven Store Manager to lead one of our centers to the next level of success.

You will oversee operations, coach technicians and service advisors, and ensure exceptional customer service while meeting sales and profitability goals. The role emphasizes strong leadership, communication, and a customer-first mindset, with accountability for safety, quality, and a positive work environment.

Qualifications

• Experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with a focus on quality and integrity.
• Strong verbal and written communication with customers and teams.
• Valid driver’s license.

Responsibilities

• Oversee daily shop operations including workflow and customer satisfaction.
• Lead, motivate, and develop technicians.
• Drive sales by communicating service recommendations.
• Recruit, train, and develop staff to foster a positive environment.
• Use POS systems for transactions and financial reporting.
• Monitor labor, sales targets, and CSI metrics.
• Manage parts ordering and vendor relationships.
• Enforce safety policies and procedures.
• Handle escalated customer concerns professionally.
• Address inquiries promptly to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Customer focus

Sales acumen

Tools

POS systems

Shop management systems

Job description

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job description

Overview

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long-lasting relationships with our customers. We’re growing fast — and we’re looking for a results-driven, customer-focused Store Manager to lead one of our centers to the next level of success.

Position Summary

The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Requirements

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills
• Ability to drive sales and manage KPIs
• Customer-first mindset with a focus on quality and integrity
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus
• Valid driver’s license

What We Offer

• Competitive base salary + performance-based bonuses
• Health, dental, and vision insurance options
• Paid time off and holidays
• Ongoing training and advancement opportunities
• Employee discounts on services