Automotive General Manager

Meineke Car Care Centers, Inc.; Kokomo (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Meineke Car Care Centers, Inc. is seeking a Store Manager to lead a center’s operation and profitability in a fast-paced automotive service environment. You will supervise technicians and service advisors, drive sales, and ensure top-notch customer service and safety standards are met.

The role emphasizes team development, cost control, and effective communication to meet sales goals while maintaining high-quality repairs and customer trust.

Qualifications

• Experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer-first mindset with focus on quality and integrity.
• Valid driver’s license.

Responsibilities

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians and service advisors.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI.
• Manage parts ordering and vendor relationships.
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally.

Skills

Leadership

Communication skills

Organizational skills

Sales-driven

Customer-first mindset

POS systems

Team development

Tools

POS & shop management software

Inventory management software

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Overview

Meineke Car Care is a trusted name in the automotive repair industry, dedicated to delivering top-quality service and building long‑lasting relationships with our customers. We’re growing fast — and we’re looking for a results‑driven, customer‑focused Store Manager to lead one of our centers to the next level of success.

Position Summary

The Store Manager is responsible for the overall operation and profitability of the location. This includes leading a team of technicians and service advisors, delivering exceptional customer service, achieving sales goals, managing costs, and ensuring high standards of safety and cleanliness.

Duties

• Oversee daily operations of the shop, including workflow, productivity, and customer satisfaction.
• Lead, motivate, and develop a team of technicians.
• Drive sales by ensuring service recommendations are clearly communicated and properly executed.
• Recruit, train, and develop staff to enhance their skills and promote a positive work environment.
• Utilize POS systems for transaction processing and financial reporting.
• Monitor performance metrics, including labor efficiency, sales targets, and CSI (Customer Satisfaction Index)
• Manage parts ordering and vendor relationships.
• Enforce compliance with company policies, safety standards, and procedures.
• Handle escalated customer concerns and resolve issues professionally.
• Address customer inquiries and resolve issues promptly to ensure satisfaction.

Requirements

• Previous experience in automotive repair, service, or retail management.
• Strong leadership, communication, and organizational skills.
• Ability to drive sales and manage KPIs.
• Customer‑first mindset with a focus on quality and integrity.
• Strong communication skills, both verbal and written, to interact with customers and team members.
• Experience with POS and shop management systems a plus.
• Valid driver’s license.

What We Offer

• Competitive base salary + performance‑based bonuses.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Ongoing training and advancement opportunities.
• Employee discounts on services.

If you’re a motivated leader who thrives in a fast‑paced environment and is passionate about the automotive industry, we want to hear from you! Apply now and become part of the Meineke team where your leadership drives our success.