Automotive Service/Shop Manager

Meineke - 135; East Brunswick Township (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Training & development

Vision insurance

Job summary

A family-owned automotive service center in East Brunswick Township is seeking an experienced Automotive Service/Shop Manager to lead their team. Responsibilities include managing customer service, creating schedules, and ensuring high levels of team performance. The ideal candidate will have over 5 years in leadership roles within sales or customer service, excellent people skills, and an interest in the automotive industry. Competitive pricing along with a bonus structure based on performance is offered.

Qualifications

• 5+ years of experience as a sales / customer service leader.
• Experience working with point‑of‑sale software or complex Windows software.
• Excellent people and phone skills.
• Self-starter with proactive attitude.
• Interest in automotive industry.

Responsibilities

• Lead the team to achieve high performance and customer satisfaction.
• Create weekly schedules to meet sales demands.
• Proactively communicate with customers throughout their visits.
• Hire and train technicians and center staff.
• Maintain clean, professional store image at all times.

Skills

Sales / customer service leadership

Point‑of‑sale software experience

Excellent people skills

Proactive self‑starter

Multi-tasking ability

Interest in automotive industry

Automotive interest

Tools

Point-of-Sale software

Windows software

Job description

Automotive Service/Shop Manager – Meineke Car Care Center of East Brunswick, NJ

Are you a highly trained Automotive Store Manager? Meineke Car Care of East Brunswick, NJ is seeking a motivated, performance‑driven store manager to lead our team. This family‑owned and operated location wants a manager with a proven track record to handle the increase in volume we are experiencing after this crisis. Must be a self‑starter, have excellent people skills, phone skills and computer skills. Must be customer‑service‑oriented. Automotive background/experience is highly preferred. Here at Meineke we believe in an incentive‑based pay structure. Those with high productivity will be compensated accordingly; the sky is the limit! Terms to be discussed with applicant are dependent on experience level.

Benefits

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Training & development
• Vision insurance

Responsibilities

Customer Service

• Put the customer first. Go above and beyond to WOW the customer
• Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied
• Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining the inspection process, and collecting signed work orders before any work is done
• Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits and value of any needed work, answering any questions, and performing any needed repairs
• Follow company procedures for checking out customers – reviewing any work done, seeking feedback, scheduling follow‑ups, etc.
• Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as they arise
• Verify that inspections are being performed consistently and accurately on all vehicles. Spot‑check & maintain training on inspection procedures as needed
• Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily
• Manage daily customer callback process to ensure calls are being made & appointments are being set

Scheduling

• Create weekly schedules to keep center staffed appropriately for projected sales volume
• Adjust schedule as needed to cover absences, meet demand, or improve center profitability
• Proactively note and plan for holidays, local events, and other things that might impact center sales

Sales

• Meet weekly and monthly sales goals
• Proactively generate appointments to increase sales
• Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

• Follow company phone procedures at all times, including daily role‑play to maintain skills
• Listen to recorded calls on a regular basis; identify areas for improvement

Point‑of‑Sale

• Maintain detailed knowledge of point‑of‑sale system. Be able to build a repair ticket quickly and efficiently
• Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct
• Verify full documentation on every ticket – inspection sheet, estimates, work orders, final invoice, battery test form, etc.
• Accurately enter pricing and cost of goods into point‑of‑sale system on every ticket

Hiring

• Keep center fully staffed by hiring technicians and other center staff members as needed
• Screen candidates thoroughly and ensure that all team members meet center standards
• Proactively recruit and maintain a pipeline of potential technicians
• Maintain accurate and complete personnel records at all times

Back Office / Financials

• Maintain accurate daily records of all customer transactions & daily center business
• Track cores, returns, warranty claims on a daily basis to ensure accuracy
• Manage gross margins

Center Upkeep

• Proactively work to maintain clean, comfortable and professional store image at all times
• Assist as needed in any regular store maintenance
• Handle cores, returns, inventory deliveries and other center upkeep tasks as requested
• Perform closing duties as needed (close day in point‑of‑sale system, bank deposits, cash audits, etc.)

Teamwork / Culture

• Be a team player. Help other people meet their goals
• Train & teach new team members as needed
• Contribute to a positive, productive team environment
• Maintain a positive, productive culture among all center team members
• Encourage teamwork, positivity, and accountability among all team members

Qualifications / Skills

• 5+ years of experience as sales / customer service leader. Ability to think creatively when dealing with customers
• Experience working with point‑of‑sale software or complex Windows software
• Excellent people and phone skills
• Proactive self‑starter
• Ability to multi‑task
• Interest in automotive industry

About Meineke Car Care Centers

Since Meineke first started, we’ve worked to create a network of friendly, locally‑owned shops led by true car care pros. From employment opportunities to financing options, learn more about what Meineke can offer you!