Floating Service Advisor/ Manager

Ontario Trillium Foundation; Clementon (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Benefits package

PTO & no Sundays

Uniforms provided

Job summary

Meineke is seeking a Floating Service Advisor/Manager to oversee customer satisfaction and operational excellence across multiple Southern New Jersey and Bucks County centers. The role requires strong leadership, retail management experience, and a valid driver’s license to travel between sites.

You will manage labor, expenses, and dispatch, while tracking KPIs and ensuring safety compliance. A flexible retail schedule and uniform support are included.

Qualifications

• 3+ years of management experience in a retail sales environment.
• Associate’s degree or equivalent required.
• Valid operator’s license with a clean driving record; automotive knowledge preferred.

Responsibilities

• Review repairs with customers and monitor daily service quality for satisfaction.
• Provide management coverage across multiple Meineke locations in Southern NJ and Bucks County.
• Manage labor and expenses, dispatch work properly, and ensure compliance with governmental requirements.
• Track KPI metrics (car count, sales, ARO, gross profit, technician productivity).
• Maintain equipment for safety and secure data (cash, credit, employee records).
• Lead effective team meetings and address personnel issues.

Skills

Leadership

Customer service

Communication

Retail management

Time management

Driving

Education

Associate’s degree

Tools

Microsoft Office

Automotive software

Job description

Meineke Floating Service Advisor / Manager

Location: Southern New Jersey / Bucks County, PA

Time Type: Full Time

Meineke is looking for talent in your area! We are hiring motivated individuals withCustomer Service Managementexperience to join our dynamic Complete Car Care Repair Team. Successful candidates will demonstrate a commitment to exceptional service and have the drive to succeed in an organization that rewards excellence.

Responsibilities

• Customer Satisfaction:Review repairs with customers, address concerns, and monitor daily service quality.
• Regional Productivity:Provide management coverage across multiple centers inSouthern NJ and Bucks County. Guide various teams to peak performance and hold members accountable to performance minimums.
• Operational Management:Manage labor inventory and expenses, dispatch work properly, and comply with all governmental requirements.
• KPI Management:Track and report on DRIVE Model Key Performance Indicators (Car count, sales, ARO, gross profit, and technician productivity).
• Safety & Compliance:Maintain equipment for safe processing of vehicles and ensure all facilities and data (cash, credit, employee records) are secured.
• Leadership:Lead effective team meetings, troubleshoot personnel issues, and maintain a professional environment that prioritizes people over money.

Travel Requirements

• Regional Coverage:This is a\"Floating\" positionrequiring daily travel between various Meineke locations within the Southern New Jersey and Bucks County, PA region.
• Commuting:Candidates must have access to areliable personal vehiclefor travel between assigned center locations.
• Flexibility:Ability to adapt to different shop environments and teams on short notice.
• Lensa
• +4

Minimum Qualifications

• Experience:3+ years of Management experience in a retail sales environment.
• Education:Minimum of an Associate’s Degree or equivalent.
• Automotive Knowledge:Experience in the automotive industry is preferred but not required.
• Licensing:Must possess and maintain avalid operator’s licensewith a clean driving record.
• Technical Skills:Advanced ability with PC-based tools (Microsoft Office Suite) and automotive software.
• Communication:Ability to communicate clearly and professionally with both staff and customers.
• Availability:Ability to work a flexible retail schedule.
• Lensa
• +4

To The Qualified Candidate, We Offer:

• Competitive Salary:Base salary starting from$50,000 per year, depending on experience and performance.
• Incentives:Earn additional base pay percentages for achieving budgeted financial goals.
• Benefits:Health, Dental, Vision, Prescription, Life, and Disability Insurance.
• Work-Life Balance:No working Sundays and accrued Paid Time Off (PTO) during your first year.
• Uniforms:Paid uniforms provided.