Front Office Manager

Summit Physical Therapy; Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Employee discount on services

401(k) with matching

Health insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid time off

6 paid holidays

Mileage reimbursement

Bonus opportunities

Job summary

Summit Physical Therapy is seeking a Front Office Manager to oversee the Office Coordinator team and ensure efficient daily operations across Chattanooga, North Georgia, and Knoxville regions. You will train staff, implement new procedures, and support clinics on-site as needed.

The role requires strong customer service, insurance experience, and management skills. Work is based at multiple sites with standard business hours and occasional weekend events.

Qualifications

• Excellent customer service skills, both internally and externally.
• 2+ years of management experience (preferred).
• 2+ years of medical insurance experience (required).

Responsibilities

• Oversee onboarding and ongoing training for Office Coordinators (OCs).
• Provide on-site coverage for OCs across regions as needed.
• Assist with daily front office tasks and patient flow.
• Review clinical and administrative spreadsheets and reports.
• Maintain front office policies and procedures.

Skills

Customer service

Management experience

Medical insurance experience

Education

Associate degree or higher

Health management degree (preferred)

Job description

The Front Office Manager’s role is to oversee the output and performance of the entire Office Coordinator (OC) staff, ensure that all policies and procedures are being followed, and guarantee that daily operations remain consistent and efficient. It is the primary responsibility of the Front Office Manager to provide initial and ongoing training for all Office Coordinator employees, provide on-site coverage for Office Coordinators across all regions, and assist with daily front office tasks as needed. This role reports directly to the Director of Rehabilitation.

Job duties are not limited to, but do include:

• Training new Office Coordinators (OCs)
• Providing ongoing training for all current OCs
• Developing, updating, and implementing new training materials as needed
• Providing regular on-site clinic visits throughout the Chattanooga, North Georgia, and Knoxville regions
• Conducting regular performance reviews with Office Coordinator staff
• Creating and updating front office policies and procedures as needed
• Maintaining consistent phone, email, and file management
• Participating in regular meetings with Office Coordinator staff, Clinical Management, and the Director of Rehabilitation
• Reviewing operational and administrative spreadsheets, including but not limited to:
• Plan of Care tracking
• Authorization tracking
• Inactive and dropped patient tracking
• Over-the-counter collections
• Call and walk-in referral tracking
• Completing insurance verifications as needed (secondary to the Insurance Coordinator team)
• Providing on-site coverage for Office Coordinators in all regions as needed (secondary to the Floating Office Coordinator team)
• Assisting with daily Office Coordinator responsibilities, including but not limited to:
• Greeting, escorting, and scheduling patients
• Completing patient intake, registration, and new patient processing
• Creating and managing electronic patient charts
• Preparing accurate weekly bank deposits

Qualifications:

• Excellent customer service skills, both internally and externally
• 2+ years of management experience (preferred)
• 2+ years of medical insurance experience (required)

Job Type:

• Full-time

Schedule:

• Monday through Friday, 8:00 AM – 5:00 PM (with some flexibility in schedule)
• Occasional weekends for company events and adjusted schedules around holidays

Pay:

• Employee discount on services and products
• 401(k) with matching
• Health insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Paid time off
• 6 paid holidays
• Mileage reimbursement for travel
• Bonus opportunities

Education:

• Associate degree or higher
• Health management degree (preferred, but not required)

Work Location:

• Multiple work sites (Chattanooga, Knoxville, and North Georgia regions)