Float Front Office Assistant- Atlanta

Northside Hospital; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Northside Hospital is seeking a Float Front Office Assistant to provide support across multiple practices in Atlanta. This role involves initial patient contact, scheduling appointments, and managing patient records while ensuring compliance with HIPAA regulations.

The ideal candidate has 1 year of clerical experience, excellent communication skills, and knowledge of Medical Terminology. Join a state-of-the-art facility with continuous growth and opportunities.

Qualifications

• 1 year clerical/secretarial experience preferably in a healthcare environment.
• Successful completion of a course in Medical Terminology or commensurate experience.
• Proficient in the use of MS Office (Word, Excel, PowerPoint).

Responsibilities

• Serves as initial patient contact and assists callers.
• Accurately schedules all categories of appointments.
• Prepares patient records and manages daily schedules.
• Performs patient registration and data entry.
• Educates patients on compliance with HIPAA regulations.
• Processes payments and balances daily charges.
• Facilitates test order entry for patients.

Skills

Clerical/secretarial experience

Excellent communication skills

Attention to detail

Medical Terminology knowledge

Proficient in MS Office

Job description

Our Float Front Office Assistants provide coverage and support across multiple practices within our Atlanta network. Floating between physician practices is required.

Northside Hospital is award-winning, state‑of‑the‑art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Primary Duties and Responsibilities

• 1. Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
• 2. Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
• 3. Accurately schedules all categories of appointments – new, return/office, follow‑up, preop, post‑op, procedure, consultation, etc.
• 4. Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add‑ons, cancellations, rescheduled appointments) and retains records if applicable.
• 5. Responsible for patient registration. Interviews, verifies, and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
• 6. Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
• 7. Accepts upfront payments (co‑pays, co‑insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.
• 8. Performs test order entry and/or facilitating scheduling of tests on behalf of patients. Enters information accurately into logs as applicable.
• 9. Escorts patients to exam area as needed and provides directions if applicable. Monitors patient wait times ensuring patients are seen within 15 minutes of appointment and communicates delays, status of procedure, etc.
• 10. Facilitates gathering information for insurance/billing questions as requested by patients.
• 11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Practice Coordinator.
• 12. May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture.

Knowledge, Skills and Abilities / License or Certification Required

• 1 year clerical/secretarial experience preferably in a healthcare environment.
• Excellent communication skills.
• Ability to follow detailed instructions.
• Successful completion of course in Medical Terminology or commensurate experience.
• Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

Knowledge, Skills and Abilities / License or Certification Preferred

• Previous experience in a Physician Practice setting.