Patient Coordinator

Knoxville Family Dental, East; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life ins.

Paid Time Off and Holidays

401K

Culture of patient care and experience

Job summary

Knoxville Family Dental East is seeking a friendly Patient Coordinator to join our team. You will greet patients, answer phones, verify insurance, present treatment plans, and schedule appointments while maintaining accurate records.

Ideal candidates have 1+ year of dental office experience, strong communication and multitasking skills, and familiarity with Denticon software. We offer comprehensive benefits and a supportive, patient-centered culture.

Qualifications

• 1+ years of experience in a dental office setting.
• Excellent written and verbal communication skills and attention to detail.
• Proficiency in keyboarding and navigating computer programs.
• Strong problem-solving and multitasking abilities.
• Ability to thrive in a team environment.
• Experience with Denticon Software preferred.

Responsibilities

• Provide a calm and welcoming environment while greeting patients as they arrive.
• Answer phones with excellent verbal skills, conveying the practice’s philosophy statement.
• Obtain and verify patient insurance information and eligibility.
• Review and present treatment plans, timelines, and financial arrangements.
• Schedule appointments while adhering to guidelines in schedule templates.
• Maintain a productive schedule and fill late cancellations with quick-call patients.
• Checkout patients, collect payments, and schedule next appointments.
• Maintain all computer records to the highest standard.
• Coordinate with other offices on patient referrals and follow-up.
• Assist in maintaining the reception area and front office.

Skills

Phone skills

Verbal communication

Written communication

Attention to detail

Multitasking

Team collaboration

Denticon Software

Tools

Denticon Software

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB TITLE: Patient Coordinator (multi location Knoxville East/Maryville)

FLSA STATUS: Non-Exempt

REPORTS TO: Practice Manager

Job Overview

We are looking for a Patient Coordinator to join our team! We are an energetic dental office with a passion for excellent customer service and patient care. We are looking for someone with outstanding phone skills who is proactive, organized, and brings a friendly and positive attitude to our team. Our practice is committed to our patient’s dental health!

Key Responsibilities:

• Provide a calm and welcoming environment while greeting patients as they arrive.
• Answer phones while utilizing excellent verbal skills, conveying the practice’s philosophy statement.
• Obtain and verify patient insurance information and eligibility.
• Review and present treatment plans, timelines, and financial arrangements.
• Schedule appointments while adhering to the guidelines laid out in ideal schedule templates.
• Maintain a productive schedule and fill late cancellations with quick-call patients.
• Checkout patients, collect payments, and schedule next appointments.
• Maintain all computer records to the highest standard.
• Coordinate with other offices who share in the care of our patients, making sure referrals and correspondence are received and followed-up on.
• Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.

Requirements (Education/Certifications):

• 1+ Years of experience in a dental office setting
• Excellent written and verbal communication skills and attention to detail.
• Proficiency in keyboarding and navigating computer programs.
• High attention to detail with excellent problem solving and multitasking skills.
• Ability to thrive in a team environment.
• Experience with Denticon Software (Preferred).

Benefits:

• Medical, Dental, Vison, Life insurance, Short & Long Term Disability
• Paid Time Off and Holidays
• 401K
• Strong culture of patient care and experience

Location Knoxville East

Full-Time/Part-Time Full-Time

This position is currently accepting applications.