Float Front Office Assistant- Atlanta

Northside Hospital Inc.; Atlanta (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Northside Hospital Inc. is looking for a Float Front Office Assistant to provide support across multiple practices within our Atlanta network. The role involves serving as the first point of patient contact and performing various clerical tasks to facilitate patient care.

Applicants should possess clerical experience in healthcare settings, excellent communication skills, and proficiency in MS Office. The position requires adherence to HIPAA regulations and involves scheduling and managing patient records efficiently.

Qualifications

• 1 year clerical/secretarial experience preferably in a healthcare environment.
• Excellent communication skills and ability to follow detailed instructions.
• Successful completion of course in Medical Terminology or commensurate experience.

Responsibilities

• Serve as initial patient contact and greet patients and families.
• Answer phones and schedule various categories of appointments.
• Prepare patient records and ensure accuracy in data entry.

Skills

Excellent communication skills

Ability to follow detailed instructions

Proficient in MS Office

Education

Medical Terminology course or commensurate experience

1 year clerical experience in healthcare

Job description

Overview

Our Float Front Office Assistants provide coverage and support across multiple practices within our Atlanta network. Floating between physician practices is required.

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Responsibilities

1. Serves as initial patient contact, initiates patient record and account. Greets patients and families in a welcoming and caring manner, courteously assists callers with information and directions.
2. Answers phones (operator, appointment, back office lines, etc.) in compliance with service goals.
3. Accurately schedules all categories of appointments – new, return/office, follow-up, preop, post-op, procedure, consultation, etc.
4. Prepares patient records and prints schedule in preparation for daily appointments. Makes adjustments to schedule as needed throughout the day (add-ons, cancellations, rescheduled appointments) and retains records if applicable.
5. Responsible for patient registration. Interviews, verifies and performs accurate data entry of patient demographics, insurance and medical information to ensure integrity of records and minimize claims denial if applicable. May be responsible for basic insurance verification processes.
6. Educates patients and maintains compliance with HIPAA privacy regulations and acknowledgements if applicable.
7. Accepts upfront payments (co-pays, co-insurance, etc.) and provides appropriate patient receipts. Ensures proper documentation is provided. Balances all daily charges and receipts. Prints reports for daily updates and close of day.
8. Performs test order entry and/or facilitating scheduling of tests on behalf of patients. Enters information accurately into logs as applicable.
9. Escorts patients to exam area as needed and provides directions if applicable. Monitors patient wait times ensuring patients are seen within 15 minutes of appointment and communicate delays, status of procedure, etc.
10. Facilitates gathering information for insurance/billing questions as requested by patients.
11. Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to Practice Coordinator.
12. May be responsible for daily entry of office visit and diagnostic charges and accurate charge capture.

Qualifications

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED

1. 1 year clerical/secretarial experience preferably in a healthcare environment.
2. Excellent communication skills.
3. Ability to follow detailed instructions.
4. Successful completion of course in Medical Terminology or commensurate experience.
5. Proficient in the use and application of MS Office (Word, Excel and PowerPoint).

KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED

1. Previous experience in a Physician Practice setting.

Work Hours

8a-5p