Floating Customer Service Representative- Chelsea and Jackson Offices

Chelsea State; Chelsea (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Chelsea State in Chelsea, MI is seeking a customer service-focused banking professional for a floating position between our Chelsea and Jackson offices. You will handle daily teller responsibilities, assist customers, and support the NDIP referral process.

You will open new accounts, process deposits and withdrawals, manage cash drawer accuracy, and participate in cross-selling banking products. Training provided; attendance is essential for this role.

Qualifications

• Experience handling cash deposits and withdrawals.
• Ability to open and maintain customer accounts.
• Familiarity with banking policies and procedures.
• Strong attention to detail and accuracy.
• Effective cross-selling and customer service.

Responsibilities

• Receive checks and cash for deposits and enter into records.
• Cashes checks and processes withdrawals.
• Balance drawer at end of day.
• Assist customers with questions and ATM transactions.
• Open new accounts (checking, savings, IRAs).
• Assist with cross-selling of banking products.
• Attend training as required.
• Other duties as assigned.

Skills

Cash handling

Customer service

Cross-selling

Attention to detail

Education

High school diploma or equivalent

Tools

Banking software

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services. This is a floating position between our Chelsea offices and Jackson office.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA's)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned