Customer Service Representative

Chelsea State Bank; Chelsea (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Chelsea State Bank is seeking a customer service oriented professional to provide a full range of banking services at our Chelsea, Michigan location. The role involves handling deposits, withdrawals, and account openings, with a focus on accurate cash handling and customer satisfaction.

The position may involve cross-selling bank products, assisting with ATM questions, and attending required training. Candidates must be reliable and able to balance drawers at the end of each day.

Qualifications

• Deals with cash and check handling accurately.
• Provides customer service and answers questions.
• Opens new accounts and processes deposits/payments.

Responsibilities

• Receives checks and cash for deposit and verifies amounts.
• Cashes checks and processes withdrawals.
• Counts coin and currency and balances drawer daily.
• Opens new accounts (checking, savings, IRAs).
• Redeems savings bonds and time certificates.
• Issues cashier's checks and handles wire transfers.

Skills

Cash handling

Customer service

Cross-selling

Education

High school diploma

Tools

ATM operations

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA's)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned