Customer Service Representative

Chelsea State; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Chelsea State in the United States (Michigan) seeks a customer service oriented teller to support both business and consumer banking needs. You will open accounts, handle deposits and withdrawals, balance cash, and assist customers with questions while identifying cross-sell opportunities.

The role emphasizes accuracy, adherence to policies, and timely completion of all banking paperwork. Training is provided to ensure compliance and service quality.

Qualifications

• Receives checks and cash for deposits to accounts, verifies amounts and endorsements.
• Cashes checks and processes withdrawals, and receives loan payments.
• Opens new accounts (Checking, Savings, Time Deposits, IRA's).
• Balances drawer at end of day and assists with ATM related questions.
• Aids in cross selling of financial institution services and referrals to NDIP.

Responsibilities

• Provides a complete range of customer services at the financial institution.
• Prepares account paperwork including signature cards and wire transfers.
• Assists customers with questions and concerns and attends required training.
• Counts coin and currency, and handles daily cash drawer balancing.
• Attends training as required and follows institution policies.

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA's)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned