Customer Service Representative

Chelsea State Bank; Jackson (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Chelsea State Bank in Jackson, MI seeks a Customer Service Representative/Teller to provide complete customer services at the financial institution and handle routine transactions. You will assist with opening business and consumer accounts and promote bank products.

Responsibilities include handling deposits, withdrawals, loan payments, and balance reconciliation. The role requires strong customer service and the ability to cross-sell NDIP products as appropriate.

Responsibilities

• Receives checks and cash for deposits and enters deposits into records.
• Cashes checks and processes withdrawals; receives loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Opens new accounts (Checking, Savings, Time Deposits, IRAs).
• Assists customers with questions and concerns and cross-sell products.

Job description

Description

Provides a complete range of customer services at the financial institution, including opening both business and consumer accounts. Provides a variety of customer transactions in accordance with financial institution policies and procedures. Additionally recognizes referral opportunities to the NDIP department and the ability to cross sell the institutions products and services.

Requirements

• Receives checks and cash for deposit to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals. Receives mortgage, consumer and other loan payments.
• Counts coin and currency.
• Balances drawer at end of day.
• Aid in questions or concerns regarding ATM transactions.
• Opens new accounts (i.e. Checking, Savings, Time Deposits, IRA's)
• Redeems Savings Bonds and matured Time Certificates
• Issues Cashier's checks
• Prepares account paperwork, including signature cards, check orders, wire transfers etc.
• Assists customers with questions and concerns.
• Aids in the cross selling of financial institution services.
• Attends training as required.
• Attendance is an essential function
• Other duties as assigned