Floating CSR Teller: Customer Care & Referrals

Fifth Third Bank; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Float CSR/Teller in Columbus, OH (German Village) to deliver outstanding customer care while handling daily transactions and inquiries. You will travel to various financial centers within the market and refer customers to bankers for products and services.

The role emphasizes risk awareness and ethical behavior, balancing records, confidential customer information, and contributing to a positive customer experience through effective problem resolution and teamwork.

Qualifications

• High school diploma or GED required.
• Experience with cash handling and math functions.
• Professional image when interacting with the public.
• CSR experience is preferred (≈2 years).

Responsibilities

• Provide best-in-class customer service for daily transactions.
• Refer customers to business partners for products and services.
• Build rapport with the customer base and understand account ownership.
• Resolve customer questions and issues promptly.
• Maintain confidentiality of customer information.
• Support office operations with the platform team.

Skills

Cash handling

Customer service

Professional communication

Teamwork

Initiative

Flexibility scheduling

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Float CSR/Teller in Columbus, OH (German Village) to deliver outstanding customer care while handling daily transactions and inquiries. You will travel to various financial centers within the market and refer customers to bankers for products and services.

The role emphasizes risk awareness and ethical behavior, balancing records, confidential customer information, and contributing to a positive customer experience through effective problem resolution and teamwork.