Floating CSR & Teller — Elevate Customer Experience

Fifth Third Bank, N.A.; Henderson (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank, National Association in Henderson, KY seeks a Float CSR/Teller to provide outstanding customer service and refer customers to bankers for consultative conversations. You will handle daily operations, maintain balancing records, and ensure confidential handling of customer information while supporting multiple financial centers.

The role requires a high school diploma or GED, cash handling experience, and flexibility in scheduling.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to interact with the public and adhere to dress code.
• Comfortable and confident public interaction.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Adherence to company values and integrity.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow-up and resolve customer questions.
• Respond promptly to correspondence to keep lines of communication open.
• Maintain trust and confidentiality of customer information.
• Refer customers to bankers and partners for consultations.
• Maintain knowledge of Retail products and services offered.
• Use tools for referrals and tracking purposes.
• Perform daily office duties and ensure efficient operations.
• Balance records and address outages as needed.
• Stay up-to-date on bank policies and procedures.

Skills

Customer service

Cash handling

Public interaction

Retail policies

Judgment

Flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank, National Association in Henderson, KY seeks a Float CSR/Teller to provide outstanding customer service and refer customers to bankers for consultative conversations. You will handle daily operations, maintain balancing records, and ensure confidential handling of customer information while supporting multiple financial centers.

The role requires a high school diploma or GED, cash handling experience, and flexibility in scheduling.