Floating Branch Team Lead — Member Experience

Fox Careers Page; Appleton (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Fox Communities Credit Union is seeking a full-time Floating Assistant Branch Team Lead I to support multiple branches in the Green Bay area. The role focuses on member service, supervising front-line staff as needed, and handling basic and advanced member transactions.

You will balance vaults, help ensure staffing coverage, open new accounts, and promote the credit union's mission while representing Fox in the community.

Qualifications

• 1–3 years of related experience.
• Supervisory experience is a plus but may not be required.
• Attention to detail.
• Excellent written and verbal communication skills.
• Strong time management, prioritization, and organizational skills.
• Ability to resolve conflict and problem solve.
• Fluency in Spanish and English preferred.

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values.
• Providing friendly, professional, and personal service to all members.
• Providing an exceptional experience for members and ensuring the branch team is providing the same.
• Balancing branch vaults, cashbox, ATM, and cash recyclers (TCRs) promptly and accurately.
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; ensuring adequate coverage and responsive member service.
• Maintaining knowledge of credit union products and services to confidently share features and benefits.
• Supporting frontline team members with advanced transactions.
• Performing branch audits.
• Troubleshooting member concerns effectively.
• Processing member transactions and account maintenance.
• Opening new accounts while building member relationships by uncovering needs and suggesting products/services.
• Positively representing Fox in the community.

Skills

1-3 years exp

Attention to detail

Communication skills

Time management

Conflict resolution

Bilingual: Spanish/English

Job description

Fox Communities Credit Union is seeking a full-time Floating Assistant Branch Team Lead I to support multiple branches in the Green Bay area. The role focuses on member service, supervising front-line staff as needed, and handling basic and advanced member transactions.

You will balance vaults, help ensure staffing coverage, open new accounts, and promote the credit union's mission while representing Fox in the community.