ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fox Communities Credit Union is seeking an Assistant Branch Team Lead I at our Appleton, WI branch. Responsible for supervising front-line staff, handling member transactions, and opening accounts to build member relationships.

Maintains cash operations and supports branch leadership to deliver exceptional service. The ideal candidate has 1–3 years of related experience, strong communication skills, and the ability to manage time and priorities effectively.

Qualifications

• 1–3 years of similar or related experience.
• Previous supervisory experience is a plus.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong time management and organizational skills.
• Ability to resolve conflicts and problem solve.

Responsibilities

• Supervise front-line staff and branch operations.
• Process basic and advanced member transactions.
• Open new accounts and build member relationships.
• Balance branch vaults, cashbox, ATM, and cash recyclers (TCRs).
• Support branch team coverage and staffing to ensure great member experiences.
• Troubleshoot member concerns and resolve issues promptly.

Skills

Customer service

Supervisory experience

Attention to detail

Communication skills

Time management

Job description

ASSISTANT BRANCH TEAM LEAD I

Fox Communities Credit Union Appleton, Wisconsin, United States

About this position

We currently have a career opportunity for a full-time Assistant Branch Team Lead I at our Calumet Street branch in Appleton!

The Assistant Branch Team Lead I creates a positivefirst impression and establishes strong member relationships. Assists as needed with supervision of front‑line staff and branch operations. Processes basic and advanced member transactions. Assists with account maintenance and problem resolution.

The primary responsibilities of the Assistant Branch Team Lead I role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Providing friendly, professional, and personal service to all members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Balancing branch vault(s), cashbox, ATM, and cash recyclers (TCRs) promptly and accurately
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Supporting frontline team members with advanced transactions
• Troubleshooting member concerns effectively
• Processing member transactions and account maintenance confidently, accurately, and efficiently
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Positively representing Fox in the community

Candidates for the Assistant Branch Team Lead I position should possess:

• One to three years of similar or related experience
• Previous supervisory experience is a plus but may not be required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member‑owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset.

We offer a great team environment, competitive salary and an excellent benefit package which includes the following:

• medical
• dental
• vision
• life
• short term disability insurance
• long term disability insurance
• 401k (Roth and Traditional) which includes company contributions including match
• paid time off
• caregiver leave
• Paid Volunteer Time Off!

As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.