Bilingual CSR & Teller (Part-Time) – Customer-Driven Banker

Fifth Third; Oakland (CA); On-site; USD 18,000 - 22,000; Part time

Job summary

Fifth Third Bank in Grand Rapids, MI is seeking a part-time CSR/Teller to deliver excellent customer service and accurate cash handling in a fast-paced retail banking environment.

You will listen to customer needs, guide them to appropriate financial solutions, and maintain confidentiality. Bilingual abilities are preferred to serve diverse customers, with opportunities to grow within a supportive team and company culture.

Qualifications

• High school diploma/GED.
• Extensive cash handling.
• Public contact; adhere to dress code.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Take initiative; use sound judgment in decision-making.
• Demonstrate the company’s core values: one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Follow up on customer questions and resolve issues.
• Be responsive and timely in written and verbal communications.
• Maintain customer confidentiality at all times.
• Perform daily office responsibilities with the platform team to ensure smooth operations.
• Balance cash and maintain records per policy.
• Stay up-to-date on bank policies and procedures.

Skills

Cash handling

Customer service

Public interaction

Ethics/compliance

Education

High school diploma/GED

Job description

Fifth Third Bank in Grand Rapids, MI is seeking a part-time CSR/Teller to deliver excellent customer service and accurate cash handling in a fast-paced retail banking environment.

You will listen to customer needs, guide them to appropriate financial solutions, and maintain confidentiality. Bilingual abilities are preferred to serve diverse customers, with opportunities to grow within a supportive team and company culture.