Customer Experience Teller

Fifth Third Bank; Wilson (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Grandville, MI seeks a CSR/Teller to deliver outstanding customer service and process daily transactions. You will refer customers to bankers and business partners for a consultative conversation, while maintaining confidentiality and upholding policy across the branch environment.

The role emphasizes teamwork, accuracy in balancing cash, and adherence to dress code, with a flexible schedule to meet branch needs. Base salary reflects the pay grade range across U.S. locations.

Qualifications

• High school diploma or GED required.
• Cash handling experience required.
• Experience interacting with the public and adhering to dress code.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and exercise sound judgment.
• Demonstrate the company core values: one bank, accountability, respect & inclusivity, integrity.
• Scheduling flexibility required.

Responsibilities

• Deepen relationships and guide customers to meet financial needs.
• Provide follow up to customer questions and address issues.
• Be responsive and timely with correspondence.
• Maintain customer business confidentiality.
• Follow the Bancorp Code of Business Conduct and Ethics.

Skills

Cash handling

Public interaction

Decision making

Scheduling flexibility

Dressing code adherence

Education

High school diploma/GED

Job description

Fifth Third Bank in Grandville, MI seeks a CSR/Teller to deliver outstanding customer service and process daily transactions. You will refer customers to bankers and business partners for a consultative conversation, while maintaining confidentiality and upholding policy across the branch environment.

The role emphasizes teamwork, accuracy in balancing cash, and adherence to dress code, with a flexible schedule to meet branch needs. Base salary reflects the pay grade range across U.S. locations.