Banking CSR & Teller: Customer Care Expert

Fifth Third Bank; Boulder (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank is seeking a Float CSR / Teller in Indianapolis, IN (Washington Village Area) to deliver outstanding customer service, handle cash transactions, and support daily banking operations across multiple centers.

You will assist customers, maintain confidentiality, and refer complex questions to bankers as needed, while following bank policies and procedures. Some travel between centers may be required.

Qualifications

• High school diploma or GED required.
• Experience handling cash and serving the public preferred.
• Ability to follow bank policies and protect customer information.
• Strong judgment and problem-solving skills for routine banking issues.
• Flexibility to work varying schedules and shifts.

Responsibilities

• Provide excellent customer service and refer customers to bankers for consultative conversations.
• Perform daily office tasks and support platform team to keep operations smooth.
• Maintain accurate balancing records and resolve outages.
• Handle customer questions and issues with professionalism; direct complex matters to leadership.
• Identify customer needs and refer to appropriate bank partners for referrals.

Skills

Cash handling

Public interaction

Judgment

Policy knowledge

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank is seeking a Float CSR / Teller in Indianapolis, IN (Washington Village Area) to deliver outstanding customer service, handle cash transactions, and support daily banking operations across multiple centers.

You will assist customers, maintain confidentiality, and refer complex questions to bankers as needed, while following bank policies and procedures. Some travel between centers may be required.