Flight School Dispatcher

Melbourne Flight Training; Town of Florida (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Rocket Air Flight Academy seeks a Dispatcher to ensure safe, efficient day-to-day flight, ground, and simulator dispatching, while delivering welcoming, professional service to students, instructors, and visitors.

You will coordinate schedules, monitor aircraft status and weather, maintain records, and act as liaison among flight operations, maintenance, and billing, with strong customer service and aviation knowledge.

Qualifications

• High school diploma or equivalent required.
• Prior aviation experience required.
• At least one year of previous Part 141 dispatch experience preferred.
• Strong customer service skills required.
• Understanding of Part 141 regulations.
• Proficient in MS Office and Flight Schedule Pro.
• Night, weekends, and holiday hours can be expected.
• Self-starter, team-focused, and results driven.
• Strong presentation, organizational, and time management skills.
• Outstanding verbal and written communication skills.

Responsibilities

• Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
• Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
• Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
• Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
• Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support

Skills

Customer service excellence

Communication skills

Teamwork and collaboration

Time management

Education

High school diploma or equivalent

Tools

MS Office

Flight Schedule Pro

Job description

Job Description

The Dispatcher plays a key role in creating a welcoming, professional, and supportive experience for Rocket Air Flight Academy students, instructors, and visitors alike. This role encompasses the duties of a Dispatcher with an additional customer service role. The Dispatcher is responsible for the successful day-to-day flight, ground, and simulator dispatching and training operations. The Dispatcher’s daily duties and activities consistently lead to safe and successful training flights.

5 Main Roles and Responsibilities

• Coordinate Daily Flight Schedules, Aircraft Assignments, Instructor Availability, and Student Training Events
• Monitor Aircraft Status, Maintenance Restrictions, Weather Conditions, and Scheduling Conflicts to Ensure Safe & Effective Utilization of Resources
• Maintain Accurate Dispatch Records, Flight Schedules, Training Documentation, and Operational Reports in Accordance with Company Procedures
• Serve as a Communication Link Between Students, Instructors, Aircraft Maintenance, Line Service, and Flight Training Personnel
• Provide Exceptional Customer Service by Assisting Students & Instructors with Scheduling Changes, Training Requests, Billing, and Operational Support

Duties and Responsibilities

• Prioritize safety above all.
• Maintain and optimize the daily, weekly, and monthly flight schedule.
• Provide customer service with current and potential student customers.
• Manage customer billing and communication to include calls and the collection of payments.
• Utilize operational flight scheduling tools to ensure students are scheduled and processed for all lessons blocks.
• Manage customer accounts and assist customers with flight training goals.
• Communicate customer issues to Flight Operations leadership.
• Assist with the scheduling and observation of all accelerated flight training programs in support of the Student Services Manager.
• Support Flight Training Coordinator and assist with execution of all company directives.
• Assist the Fleet Coordinator in coordinating scheduled and unscheduled aircraft maintenance.
• Maintain the facility within company standards.
• Maintain knowledge of the scheduling and billing software systems.
• Perform general office duties and administration.

Qualifications

• High school diploma or equivalent required.
• Prior aviation experience required.
• At least one year of previous Part 141 dispatch experience preferred.
• Strong customer service skills required.
• Understanding of Part 141 regulations.
• Proficient in the use of MS Office and Flight Schedule Pro.
• Night, weekends, and holiday hours can be expected.
• Self-starter: motivated, team focused, and results driven.
• Strong presentation, organizational, and time management skills.
• Outstanding verbal and written communication skills.