Customer Service Dispatcher Representative

Lee A Archer Jr Red Tail Youth Fly; Town of New Windsor (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A flight training organization in New Windsor is seeking a candidate to create and manage training schedules, oversee maintenance of both aircraft and schedules, and manage student billing records. This role requires daily upkeep of office tasks and coordination with other organizations for legal compliance. A successful candidate will have experience in flight operations management and administrative tasks in a training environment.

Responsibilities

• Creates student and instructor flight training schedules.
• Oversees maintenance of aircraft and schedules services.
• Manages payments for student written exams.
• Maintains accurate logbooks and manages student profiles.
• Coordinates billing for refueling of aircraft.
• Updates inventory and maintains training materials.

Job description

By using Flight Schedule Pro, creates student and instructor flight training schedules in both part 141 and part 61 operations.

Oversees maintenance of aircraft and schedules services accordingly while maintaining accurate logbooks.

Schedules and manages payments for student written exams through PSI.

Works in Flight Schedule Pro to process billing and student financial records.

Maintains and creates employee and student profiles in Flight Schedule Pro to include medical certificates, FAA certificates, drivers license, TSA Security Authorizations, and Proof of Residency.

Coordinate billing for refueling of aircraft with other FBOs in the northeast region.

Maintains and updates inventory stored at the dispatch office to include oil, oil filters, magnetos, spark plugs, deicing equipment, etc.

Works in Flight Schedule Pro in the training hub to update training syllabuses per Jeppesen.

Orders and distributes necessary training materials to students as directed by CFIs and the Chief Pilot.

Updates Garmin GX3 and Garmin GNX 375 databases on Piper P100i aircraft.

Works with Shepherd Aero, Part 141 certificate holder, to maintain FAA legal requirements for school operations.

Documents included are student training records including graduation and termination certificates for the Part 141 programs; Air Agency Certificates, approved training syllabuses for private, instrument, and commercial; LOAs; etc.

Upkeeps the RFA Info email account and distributes and delegates important information to upper leadership as necessary.

Maintains a Part 61 interest list for future potential students

Maintains a list of inquiries through the RFA website for potential students, donors, mentors, and supporters.

Tracks fuel receipts and other miscellaneous expenses and sends them to RFA Accountants.

Daily office upkeep such as taking out garbage, vacuuming, and dusting.

Other miscellaneous tasks as directed by the Operations Manager, Chief Pilot, or Director.